Frequently Asked Questions
Are your candles made with natural ingredients?
Yes, our candles are made with all-natural soy wax and high-quality fragrance oils. We do not use any paraffin or artificial additives in our products.
How long does it take to receive my custom order?
Custom orders typically take 5-10 days to process and ship, depending on the complexity of the design and our current workload.
How do I ship my order back to you?
You will reach out to us before the 7th day to receive a return label. On the label it will include our mailing address.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 7 days of receiving your product for a refund or exchange.
Refund and Return Policy
Can I request a specific scent for my custom candle?
Yes, we offer a wide range of scents for custom candles. Simply let us know your preference when placing your order.
Where do you ship to?
USA, if your needing international shipping please contact us for more information on international shipping rates and delivery times.
How do I care for my candles to ensure they burn properly?
To ensure a clean and even burn, always trim the wick to 1/4 inch before lighting your candle and avoid burning for more than 4 hours at a time. Keep away from drafts and flammable objects while burning.
Do you offer pick-ups in person?
We offer in person pick up, just click that option upon processing your order, you will then be sent an email for pick up instructions.